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FAQ’s

Welcome to HartSport’s FAQ Section! Here, we’ve compiled answers to some of the most frequently asked questions to help you get the most out of our products and brand. If your question isn’t covered here, or if you need more information about our store and HartSport as a brand, please don’t hesitate to contact us. Your journey towards optimal fitness and health is important to us, and we’re here to support you every step of the way. 💪🏼
Product and stock
What if the item I ordered is sold out? Plus

If an item you've ordered is sold out, we'll notify you via
email and offer either a substitute or a refund.
When are sold-outs back in stock? Plus

Restocking times vary, but we aim to replenish sold-out
items within 2-6 weeks. Please check the product page for updates.
Order and payments
How can I pay for my order? Plus

We accept various payment methods including credit/debit
cards, PayPal, bank tranfers and other payment methods offered by Paytrail.
Will I receive order confirmation? Plus

Yes, an order confirmation will be sent to your email
immediately after your purchase is complete.
How do I know you've received my order? Plus

You'll receive an email confirmation with your order
details. If you don't see it, please check your spam folder.
Return and refunds
How can I return my online purchase? Plus

You can return your purchase within 14 days by contacting our customer care: asiakaspalvelu@neworganics.fi;
tel  010 322 3681
How do you make refunds? Plus

Refunds are processed to the original payment method within
7-10 business days after we receive the returned item.