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FAQs

Welcome to HartSport's FAQ section! We've put together answers to some of the most frequently asked questions to help you get the most out of our products and brand. If your question isn't covered here, or if you need more information about our online store and HartSport as a brand, don't hesitate to contact us. Your journey to optimal fitness and health is important to us, and we're here to support you every step of the way. 💪🏼
Product and warehouse
What if the product I ordered is sold out? Plus

If the product you ordered is out of stock, we will notify you by email and offer either a replacement product or a refund.
When will sold out items be back in stock? Plus

Time may vary, but we will try to replenish sold-out items.
products within 2-6 weeks. Check the product page for updates.
Order and payments
How can I pay for my order? Plus

You can pay for your trip with a credit or debit card, PayPal, bank transfer, and other payment methods offered by Paytrail.
Will I receive an order confirmation? Plus

Yes, an order confirmation will be sent to your email immediately after purchase.
How do I know that you have received my order? Plus

You will receive an order confirmation in your email. If you cannot find it, please check your spam folder.
Return and refunds
How can I return my order? Plus

You can return your purchase within 14 days by contacting our customer service: asiakaspalvelut@neworganics.fi ;
tel. +358 10 322 3681
How is the refund processed? Plus

Refunds will be issued to the original payment method 7-10 business days after we receive the returned product.